posibilidad de teletrabajo remuneración: SALARY IN USD -VIA PAYPAL BIWEEKLY tipo de empleo: tiempo completo
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Corporate Contract Services is looking for Support Desk Engineer (WFH)
What we will ask you to do:
• Excellent Internet connection is a Plus.
• Own a laptop/ desktop.
• You will be comfortable speaking English with clients throughout the day.
• Timesheet and technical support issues will be completed in English. It seems like English is a big thing here. If you can communicate and have a casual attitude to helping most of the rest will fall into place.
• Have a good working knowledge of Microsoft Office products like Word, Excel, PowerPoint and Outlook plus the Microsoft Windows 7 & 10 operating systems.
• Clients will be asked to provide remote assistance directly on a client’s desktop. There are several products on the market. It would be nice for you to have experience. If not, we have licenses to several like LogMeIn, GoToAssist and Splashtop. We can teach you.
• If you have other application knowledge like CRM tools or Adobe, let us know. That will help in finding your next assignment.
• Provide the highest level of customer service, perception, and satisfaction. Achieve 90% or better satisfaction rate.
• Meet client response SLA’s 95% of time.
• Enter all work as service tickets 100% of the time.
• Bring a positive attitude and high energy 100% of the time.
What you should bring to the table:
• Understanding of English both written and spoken.
• Operating systems, business applications, and printing systems.
• Strong written and verbal communication skills are essential to provide high-level customer service.
• Ability to diagnose technical issues.
• Technical awareness: ability to match resources to technical issues appropriately.
• Understanding of support tools, techniques, and how technology is used to provide IT services.
• Self-motivated with the ability to multi-task while working in a fast pace environment.
• Ability to work in a team environment and communicate effectively.
We would like to talk to you about working at Corporate Contract Services.