remuneración: Based on experience tipo de empleo: tiempo completo
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Join us at a small, but rapidly growing, team-based company in Costa Rica! We are an aggressive marketing company striving to be not only one but several steps ahead of our competition focusing on customer satisfaction.
We understand that a happy and challenging workplace builds a strong and motivated team.
• Provide world class customer service for our clients.
• Communicate with our clients over the phone, via email and live chat.
• Meet predefined KPI statistics as defined by management.
• Conduct follow-ups via phone calls/emails.
• Handle e-commerce issues that impact our clients.
• Resolve and handle high-level issues.
• Provide suggestions, recommendations to both grow the brand and increase revenue.
• Gather information/data necessary to resolve any or all client issues.
• Continually acquire knowledge about the company, competitors and our industry.
• Escalate any operational issues or client situations immediately.
• Deliver required reports as assigned.
• Be an acting brand representative to everyone within to workplace.
• Anything else that is required as assigned by management.
Customer Analytics and Retention Service:
• Daily review and contact clients when required.
• Follow up with clients via phone, email and live chat.
• Follow up with clients regarding promotional offers.
• Create reports/client lists to follow up with.
Specific Knowledge, Skills, and Abilities:
• A keen interest in helping a client throughout their interaction cycle.
• Excellent customer service skills (both written and spoken).
• Strong work ethic, self-starter, an ability to effectively manage multiple priorities within a fast-paced business environment.
• Excellent listening skills and the ability to ask probing questions, understand concerns and overcome objectives.
• Microsoft Office experience (Excel, Word).
• Have schedule flexibility especially around key days. Ability to work both early and late shifts (no graveyard required).
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